GeoSmart Platform Operations, Maintenance & Enhancement Support for ZATCA (1-Year Engagement)
🔷 Solution Overview
Following the successful implementation of the GeoSmart enterprise GIS platform, GPC supported the Zakat, Tax and Customs Authority (ZATCA) through a structured one-year operations and maintenance engagement to ensure system performance, reliability, and continuous evolution.
The engagement focused on sustaining and optimizing the GeoSmart platform across ZATCA’s nationwide ports and infrastructure, including system administration, application support, minor enhancements, and ongoing spatial data maintenance. It ensured that the platform remained fully operational, up-to-date, and aligned with evolving operational requirements.
The scope covered support for core components including the geoportal with 2D and 3D visualization, spatially enabled work permit system, analytical dashboards, mobile applications, and integrated enterprise services. The platform enables visualization and management of above-ground and underground infrastructure assets across multiple ports, including utilities networks and facilities.
Through this one-year engagement, GPC ensured high system availability, continuous data updates, and incremental enhancements, enabling ZATCA to maintain operational continuity, improve user experience, and maximize the value of its GeoSmart platform.
🔷 Main Objectives
- Ensure continuous operation and high availability of the GeoSmart platform over a one-year period
- Provide application support across geoportal, workflows, and mobile solutions
- Implement minor enhancements and system optimizations
- Maintain and update spatial and infrastructure data
- Support users and operational teams across multiple ports
- Ensure system performance, reliability, and security compliance
- Enable continuous improvement of platform capabilities
🔷 How GPC Empowers the Client
GPC provided a structured one-year operations support model combining technical expertise, system administration, and user support to ensure the sustainability and performance of the GeoSmart platform.
The engagement included:
- Application and platform support across GeoSmart components
- System monitoring, performance tuning, and issue resolution
- Implementation of minor enhancements and configuration updates
- Ongoing spatial data maintenance and validation
- Support for field operations and mobile applications
- Coordination with stakeholders across ports and operational units
This enabled ZATCA to operate a stable, high-performing geospatial platform while continuously improving system capabilities and user experience throughout the support period.
🔷 The Bottom Line
The one-year operations support engagement ensured the stability, scalability, and continuous improvement of ZATCA’s GeoSmart platform, enabling sustained operational efficiency and long-term value realization.
🔷 About our Customer
The Zakat, Tax and Customs Authority (ZATCA) is the government authority responsible for managing zakat, tax, and customs operations in the Kingdom of Saudi Arabia.
ZATCA plays a critical national role in safeguarding borders, facilitating trade, supporting economic development, and ensuring regulatory compliance. The authority leverages advanced technologies and digital platforms to enhance service delivery, operational monitoring, and decision-making across its nationwide operations.
As part of its digital transformation agenda, ZATCA has prioritized the adoption of geospatial technologies and smart systems to support infrastructure management, security monitoring, and operational efficiency.
🔷 Challenge
Following the deployment of a complex, nationwide GeoSmart platform, ZATCA required sustained operational support to ensure system stability, data accuracy, and continuous evolution.
Key challenges included:
- Maintaining high availability and performance of the platform
- Supporting multiple integrated applications and systems
- Managing continuous updates of spatial and infrastructure data
- Addressing user support needs across distributed operations
- Implementing enhancements without disrupting operations
- Ensuring compliance with data standards and validation processes
🔷 About our Solution
The GeoSmart platform is a web-based enterprise geospatial system that enables users to access, visualize, and analyze spatial data, manage infrastructure assets, and execute workflow-driven processes across ZATCA operations.
The system integrates geoportal capabilities, 2D and 3D visualization, analytical dashboards, spatial workflows, QA/QC validation tools, mobile applications, and enterprise system integrations to support real-time monitoring and decision-making.
🔷 Solution
GPC delivered a structured one-year operations and maintenance support model through:
🔹 Application & System Support
- Support for geoportal, dashboards, and GeoSmart applications
- Maintenance of spatially enabled work permit system and workflows
- Support for mobile applications used in field operations
- Monitoring and resolution of system issues and incidents
🔹 Enhancement & Optimization
- Implementation of minor enhancements and feature updates
- Optimization of system performance and user experience
- Configuration updates and workflow refinements
🔹 Data Maintenance & QA/QC
- Ongoing update and validation of spatial and infrastructure data
- Support for QA/QC processes and compliance with standards
- Maintenance of above-ground and underground asset datasets
🔹 Operational Support & Coordination
- User support across ports and operational teams
- Coordination with stakeholders and system users
- Support for day-to-day operational activities and workflows
🔷 Hosted
The solution is hosted within ZATCA infrastructure with high-availability architecture and is operated by GPC as part of the one-year operations and maintenance support engagement, ensuring secure, scalable, and resilient system performance.
🔷 Benefits or Results
- Sustained high availability and performance of the GeoSmart platform
- Continuous improvement of system capabilities through incremental enhancements
- Up-to-date and validated spatial and infrastructure data
- Improved user experience and operational efficiency
- Reduced system downtime and operational risks
- Maximized return on investment from the GeoSmart platform
🔷 Quantification / KPIs
- One-year continuous operations support engagement
- Support coverage across multiple ports (including approximately 10 land ports)
- Management of above-ground and underground infrastructure datasets
- Support for geoportal, workflows, mobile applications, and analytics
- Continuous handling of incidents, user requests, and enhancement cycles

